FAQ

Penman

Is it a shop?

Are you authorised stockists?

Guarantee and Safety

Are all the watches and jewellery guaranteed?

How to order

Is it safe to order online?

I need my order tomorrow. Is that possible?

How do I know my order has been accepted?

Can I order by telephone?

Can you supply watches or jewellery for a corporate order?

Delivery

How will my order be delivered?

Can you send my order to a different address?

How can I track my order?

I haven’t received my order, what should I do?

Can I return my order if I don't like it?

Customer Service

There is a problem with my order, what should I do?

What can I do if the watch bracelet is too big or too small for my wrist?

What happens if my watch / jewellery develops a fault?